Passes and cash are stored separately on your card and are not interchangeable once loaded onto your card. For instance, if you add cash to your card, you cannot use that cash to purchase a monthly pass. Alternately, a transit pass on your card cannot be exchanged for an equivalent amount of cash. Autoload is the fastest and easiest way to ensure you'll always have value on your Clipper card. When adding value to your Clipper card, choose the combination of passes, tickets or cash that suit your needs.
You can add value in several ways. Value added in person is available instantly, while it may take up to days for value added online or over the phone to be available.
Value that is added online, over the phone, or by Autoload is added to your card the first time you use your card after the value is available by touching it to a card reader.
At that time, your card's balance will also be updated to reflect the value added. When you add a pass or cash through the website, by calling the Clipper Customer Service Center or set up Autoload for the first time, it can take days before the value is available to be added to your card. When purchased on your Clipper card, the pass is valid for a rolling 31 days, rather than a set calendar month. The day period begins when the card is first tagged. Click here for a map of Clipper retail locations.
The youth fare discount is not available when paying with cash. A Senior Clipper card is required to receive senior discounts on cash value fares and transfers when paying with Clipper. Applications for Youth and Senior Clipper Cards may be submitted by mail, email, or fax. To get a card immediately, you can apply in person at participating transit agency ticket offices, including at County Connection offices.
Adult Clipper cards can also be purchased in person at Walgreens, Whole Foods, and other participating retailers. Find your closest retail location. Youth: Ages 5 and older are eligible for a free Youth Clipper card. Youth clipper cards allow youth to receive discounts on monthly passes, ride books, tickets, cash value fares and transfers. The maximum age to qualify for discounted fares varies by transit agency. To demonstrate your eligibility for a Youth clipper card you will need one of the following: Birth certificate or passport, State-issued identification, Permanent resident card, Student ID with date of birth, medical benefit card with date of birth, military dependent card with date of birth.
To apply for a card, download and complete the application. To get a card immediately, you can apply in person at a Clipper Customer Service Center or participating transit partner location. Oakland and is open Monday — Friday from 8 am — 5 pm.
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